Bus operators. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. We found that people's complaints and comments were taken seriously and escalated when appropriate. Outpatient services are also provided at the Corbett and Guest hospitals. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. The services are multidisciplinary and include nursing staff and allied health professionals. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. WebWe offer a 24 hour stroke service at Russells Hall Hospital. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Call our main line for general inquiries. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. About: Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Russells Hall Hospital 5 years ago. 8 June 2012. Any other browser may experience partial or no support. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. I'm so glad we've chosen Russells Hall as our hospital to give birth in. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. I was looked after from the time I arrived until the time I left by very compassionate members of the team. the service isn't performing as well as it should and we have told the service how it must improve. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. Our rating of well led was requires improvement overall. We found that arrangements were in place to ensure that medicines were managed safely. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Some patients with suspected sepsis were still not being identified or managed appropriately. Address We are centrally AEC was well run and escalated patients that they couldnt manage. The trust have worked with us and have kept us informed of developments and changes. They suggested I phoned 111. We spoke with 22 members of staff of various roles and grades. 2654/1783). Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. It is great to hear that you received excellent care and treatment in AMU and Ward A2. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of This is the major ED in the area and serves the population of Dudley and surrounding areas. [Very happy with 'Treatment'] Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Cant fault the staff and the service. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. One staff member said, "I am proud to be working for this trust.". We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. All the best and take care. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. We don't rate every type of service. Bed & Breakfast []. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews B65 8DA, In NX West Midlands. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. the service is performing badly and we've taken enforcement action against the provider of the service. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The diagnostics service was not up to date with the most recent ionising radiation regulations. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. It is great to hear that you received excellent care and treatment in the Emergency Department. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Patient Experience Team. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Clinical observations were not undertaken in a consistent manner. Health Education England will join us in April 2023. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Staff were really lovely. Some people told us they would like more variety. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Outpatient services are also provided at the Corbett and Guest hospitals. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Keep 999 and A&E free for serious and life-threatening conditions. There was insufficient senior medical and specialist oversight and in reach to the department. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The hospital is south We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We are continuing to monitor progress against these. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The BBC is not responsible for the content of external sites. In fact, we're the only hospital in Broward Risks within the emergency department were not always identified and escalated appropriately. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding The numbers of reporting radiographers available could not meet the reporting demands of the service. [Very happy with 'Staff skills'] Share your experiences of UK health and care services, Default there are some services which we cant rate, while some might be under appeal from the provider. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such I would recommend you, thankyou again. I was induced after the consultant identified a large amount of fluid around my baby. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. This review has been completed in response to the trust confirming that they were now compliant with this standard. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. West Bromwich, People told us that they were happy with the care that they had received at the hospital. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Russian minister laughed at for Ukraine war claims. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Patient Experience Team, review titled My visit to A & E after an accident. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We saw that a number of improvements had been made to the diet and fluids that people received. The improvements required by the trust were within the grasp of the trust and its leaders. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. About: For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Our rating of services stayed the same. Any other browser may experience partial or no support. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. You can search by name or top speciality. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. After firstly being admitted with a cellulitis infection in my left leg A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. We received information from the trust and other bodies monitoring the trust. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Again thank you and i would recommend this hospital to all my family and friends. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. or call us on 0845 113 0012, Response from All rights reserved. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. We will publish a report when our review is complete. It is great to hear that you received excellent care and treatment in Maternity Department. Between October and December 2010, 507 surveys had been completed. Mill House Coffee is []. AEC/RAB (ext. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. One person said, "I have had good treatment, I couldn't ask for better. Patient Experience Team. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Medical secretaries: Bev/Ruth (ext. The service made sure staff were competent for their roles. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Our inspection of the trust covered only this hospital and community services. Care records were not always written and managed in a way that kept patients safe. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Russells Hall Hospital Accident and emergency We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. I was then asked to sit in an isolated area, which was not a problem. So many thanks to All the staff on A2, best wishes take care and stay safe. The ED sees approximately 97,000 patients per annum. These send information about how our site is used to a service called Google Analytics. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. Covid-19 Release of Information Call Line: 256-215-7461 []. Some improvement in patient flow through the ambulance triage assessment area were seen. Departments did not always have effective systems for identifying risks. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Our mission is simple: Being the best because, we care. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. No rating/under appeal/rating suspended Almost 12% of people coming to A&E received no treatment, just advice. Published WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Copyright 2021 WSFA 12 News. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. All the best and take care. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. We carried out an out of hours, unannounced, focussed inspection. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. We are continuing to monitor progress against these. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Patient Experience Team. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. There's no need for the service to take further action. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Change my preferences The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. We have shared your kind comments with the team who will be pleased to learn of them. Let's make care better together. ADVERTISEMENT: Services or products are not endorsed by the Trust. Thank you for taking the time to tell us about your experience at our hospital and rate our services Read about our approach to external linking. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Pensnett Road, Dudley, West Midlands, DY1 2HQ The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. We are thrilled to hear that staff were proffesional and efficient. 111 service advised me all the information I had given them about my symptoms etc. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. The Russell Legacy Project will be located on the hospital campus in Alexander City. You can register to join the FutureNHS Collaboration Platform workspacehere. Paediatrics and Gynaecology etc. There were areas of poor practice where the trust needs to make improvements. Staff assessed and monitored patients regularly to see if they were in pain. the service isn't performing as well as it should and we have told the service how it must improve. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The complaints were analysed to look at trends, for changes to be implemented. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. the service is performing exceptionally well. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. 2023 BBC. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. This meant that shortfalls were identified so that improvements could be made. Guest hospital is a satellite hospital which offers additional outpatient facilities. All rights reserved. In 2011/12 33,000 ambulances turned up at our Emergency Department.
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