They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. There is a 50 cent surcharge per trip for Blue tickets. This page includes balance protection, online accounts, and card cancellation. It currently shows I have the amount in the pending passes area but shows I have it in cash value. A couple of things have to happen before you can use the value. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Discounts; Where to Use; Locations . International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. What Clipper services are available during the COVID-19 outbreak? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. In person at the AC Transit Customer Service Center. Muni Fares & Passes. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Felonies may also prevent you from entering Canada. 2,123 Reviews. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. How long do I have to pick up the value before it expires? Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. You can use them to load and reload cash value and passes and take advantage of any available transfers. Within each class, there are upgrade sections as well. This means we couldnt process your payment for automatic reloading. While Clipper is used to pay for BART, it is not a BART product. There are no discounts available at the BART vending machines. There's no need to open an app. Key Clipper information translated to Chinese. Discounts; Where to Use; Follow. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? You may also bring other food onboard, but no outside alcohol may be consumed onboard. You can load up to $300 on a Clipper card. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Limited-use tickets are not available on phones. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. This page includes How RTC cards work, accessible information, and using Clipper equipment. No notice, even though they have my email? If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Roadshow. Funds are immediately available when added using a vending machine at BART. Your session is about to expire due to inactivity. It depends on how you buy your pass. Please call 800-888-2535 or submit your request via our contact us page. You can use Clipper cards on all Bay Area transit agencies. I'm visiting the Bay Area. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Economy Panoramic Upgraded window seats in Economy Class. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We do not accept cash, checks or debit cards requiring a PIN. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. The Go Pass is valid for the calendar year until Dec. 31 at midnight. For Andriod phones, you may need the move your phone around. We will automatically send a declined payment notice to the email address in your Clipper account. I have loaded a lot of money on a clipper card through the website months ago. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. We will automatically send a declined payment notice to the email address in your Clipper account. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Pre-Tax Transit Benefits. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. I set up Auto-Reload, but its not showing up in my online account. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. 2023 Clipper Vacations. Choose an Option to Begin Planning Your Trip. To find out more information about replacing an RTC card, please visit 511.org. Will the toll lanes reduce traffic jams? Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Clipper automatically checks for a valid pass. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. This page includes protecting your privacy and information retention. The Salish Sea is world famous for observing a vast array of whales and sealife. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. But if a customer already has value on his/her card, that value should not be removed. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Need help planning your trip? Key Clipper information translated to Spanish. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. It is charged for those who enter a station, ride a train, and then exit the same station. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. No input is required. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Clipper on your phone will not unlock a bikeshare. We will send an email to confirm that you have updated information in your account. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Tag again or use another payment method. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Key Clipper information translated to Chinese. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. BART. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. You will need to use this new email address the next time you log in to your online account. Picking up your value means loading the value on your card after youve placed an online or phone order. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. I'd like to plan my visit to the Bay Area in advance. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. For more information, please see our Seattle-Victoria fast ferry schedule. Clipper card says still in progress . See the Apple Pay How-To page for more details. Only registered Clipper cards are eligible for refunds. Youth 5-18 years old get 50% off with a youth Clipper card. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Why not? For guests traveling internationally, please review our ID and Requirements carefully before booking travel. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . 2020, Metropolitan Transportation Commission. You will need to use this new email address the next time you log in to your Clipper account. Privacy Policy. If you want to change your class of seating, you will need to reach out to our Reservations team. Can I manage my Clipper account and pay my transit fares with my phone? Failure to provide such evidencemay make you inadmissible to Canada. Once you hear a single beep that means youve paid your fare and are good to go! You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. This means we couldnt process your payment for automatic reloading. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Requires iPhone 8/Apple Watch Series 3 or later. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. There is a 50 cent surcharge per trip for paper tickets. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. If one does not use the Clipper card for six months, it can be frozen. Can I get a Clipper card before I arrive? Our departure times between Seattle and Victoria vary seasonally. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. What happened to my order? SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Visit Us Get an adult, Youth or Senior Clipper card Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Complete the form below and a dedicated account manager will be in touch. Bicycles are stored on the outside deck subject to the elements. And you can do it anytime. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Please note that you cannot use your phone to unlock bikeshares. All FRS Clipper employees and crew are fully vaccinated against COVID-19. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Some purchasing limits applyas outlined on our sales page. Why not? For more information, please see our If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Yes. Learn more on our luggage policy. Credit card charges are processed immediately. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. This is just another barrier to transit: an opaque payment system. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Proof of payment is required. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. You can set up automatic reloading when you initially order a card and load value online. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. This page includes Using Clipper on specific agencies. You can use cash value on all transit systems that accept Clipper. Why isnt it on my Clipper card? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. opens in new window. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Otherwise, you will be logged out automatically. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. This page includes Proof of eligibility, Eligibility change, and Balance transfers. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. The Google Privacy Policy and Terms of Service apply. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. New to Clipper? There are three seating classes on the Victoria Clipper ferry. Clipper is now available throughApple Pay and Google Pay. You can order a card and value online but note we can only mail cards to domestic addresses. Phone. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. The terminal is located on Alaskan Way at Pier 69. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Find your card and select Manage Auto-Reload from the More Options menu. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. This page includes debit cards and refunds. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. After we collect payment, we will send you an email confirming this. Your card should arrive within 5 to 10 days. What if Im having trouble using my Clipper card at a bike share station? Can two people use the same card at the same time? Clipper: Clipper is the all-in-one transit card for the Bay Area. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. 2020, Metropolitan Transportation Commission. Check out our virtual tour of the Victoria Clipper V! . For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Many transit agencies offer some type of 31-day pass for your convenience. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Center the card or device over the "Tag Here" graphic on the screen. Cookie Notice The outside viewing deck does not have reserved seating. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. The tag will not register if you place your device or card too low or high on the screen. To add value to your Clipper card, open your mobile wallet on your phone. Please visit theGovernment of Canadas websitefor more information. Credit card charges are processed immediately. Our terminal in Victoria is currently open 10:00am 5:00pm. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Learn more about using Clipper on your phone. Clipper cards pending pass? This happens automatically, with no disruption in your ability to use Clipper. Contact your programs administrator for instructions on replacing a card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Please submit all travel cancellation or change requests through our Contact Us page. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Includes travel to any of our destinations with activities or hotel stay or both. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Cash value and transit passes are not interchangeable. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. New to Clipper? In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Please check out this 2022 guide to Seattle whale watching. Can I load value on my mobile phone at a transit agency ticket office? We've made it easy with quick guides to every service on Clipper. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Clipper is a regional transit card that can be used on all transit in the Bay Area. Clipper isadministered by the Metropolitan Transportation Commission. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Getting Started. Weekly and monthly passes are not available. See the. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). A single beep and a green light means you paid for your ride. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. You can use our automated phone service 24/7 to check balances and pass expiration dates. See the Google Pay How-To page for more details. View vessel seating chart for San Juan Clipper. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. TDD/TTY: 711 or 800.735.2929. The programgives qualifying adult riders a 20% discount on BART trips. I loaded value online, but when I tried to use my card, it wasnt there. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. For more information, visit Sales and Service Locations. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. I loaded value online, but when I tried to use my card, it wasnt there. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save.